FAQ

Profile

• How can a profile synchronization be terminated for a single corporate client?
• Why is there an IBAN & BIC query in the travel profile?
• Can I automatically update traveller’s master data?
• Can I make changes to the travel profiles by myself?

General

• How do I update the validity of the company credit card?
• Can the Atlatos app be used via the single-on process?
• Is it possible to integrate bookings in Atlatos, that were made via telephone?

Rental cars

• Can additional insurance be booked in the booking process of rental cars?

Train

• Will I also get the train seat reservation refunded?
• Can I rebook train travel?
• Can the travel agency cancel train tickets for corporate customers?

Flight

• Seat booking Eurowings
• Is it possible to book seats via Atlatos?
• Can I book baggage for flight bookings via the Atlatos Profi Traveller?
• Is it possible to cancel flights via Atlatos?
• Is it possible to rebook my flights via Atlatos?
• Can I deposit my Eurowings corporate rate?

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Farelogix

• How can the direct connection to Farelogix be implemented?

Midoco

• Why is the credit card not fully transferred to Midoco for some transactions?