Sixt Ride – Contacts & Responsibilities (for Atlatos Customers)

For rides booked through Sixt Ride via Atlatos, different contacts are available depending on the type of issue. The overview below helps route your inquiries to the right support team.

Reservation (Reservations) – Before & During the Ride

Responsible for:

• New bookings and changes to existing bookings

• Operational questions before or during the ride

24/7 Support
Contact:
Email: ride-reservations@sixt.com
Phone: +49 30 340440440 440

Customer Service – After the Ride

Responsible for:

• Requesting copies of invoices

• Complaint handling after the ride

Operating hours: Monday – Friday, 08:00 – 16:00
Email: ride-customerservice@sixt.com

Accounting – Invoice & Billing Issues

Responsible for:

• Questions about account status

• Bulk invoice / group invoice topics

Operating hours: Monday – Friday, 08:00 – 16:00
Email: ride-accounting@sixt.com 

Notes for Atlatos-Specific Questions

If your question relates to issues with the Atlatos portal, your account, travel approvals, internal policies, or you are unsure which contact to reach out to, you can also contact your Atlatos representative or the Atlatos support team.