Cancellation function for flight bookings

Cancellation Function for Flight Bookings

In Atlatos Profi Traveller, the cancellation button is always visible in all portals – regardless of whether a cancellation is actually possible.
Whether an online cancellation can be made depends on the configuration set by the customer or travel agency.

Configuration Options

There are two available settings:

1. Always Cancellable

   • Flights can be canceled online at any time – even after ticket issuance, provided the selected fare allows cancellations.

2. Cancellable Only Before Ticket Issuance

   • Cancellations are only possible before the ticket is issued.

   • After issuance, clicking “Cancel” displays a message stating that the cancellation must be processed by the travel agency.

Practical Examples

• Scheduled flight via Amadeus: Ticket is issued at 5:00 p.m. → Online cancellation possible until that time.

• Flexible fares: Ticketing often happens shortly before departure → Online cancellation possible until then.

Background on Option 2

Many companies choose to limit cancellations to before ticket issuance to allow the travel agency to explore potentially cheaper rebooking options after ticketing.

Note: The configuration is set in the master data by the travel agency or the corporate client.